CTS has worked with a large number of companies on a BOT basis. This normally entails a process starting from conceptualising and building a contact centre; operating it for a certain period of time until the processes are stable; and transferring the finished product – a state of the art contact centre.

Organisations embarking on a journey of setting up their own contact centre realise that they need a specialist company, a reliable partner to help and guide them. Over the span of its lifetime CTS has helped setup some of the most successful contact centre projects in the region.