CERTIFICATE OF APPROVAL
CTS scale up to new heights with ISO/IEC 27001:2005 certification….
CTS ALSO WON THE FOLLOWING PRESTIGIOUS AWARDS
CTS has been voted as the "Middle East OSP (Outsourcing Service Provider) of the Year 2008" by INSIGHTS at the Middle East Call Centre Awards	Sajjad Hamid - Director Sales and Marketing CTS being congratulated by Vice Chairman and CEO of Abraaj Capital - Mr. Arif Naqvi on CTS’s phenomenal achievements
CTS ALSO WON THE FOLLOWING PRESTIGIOUS AWARDS
Longevity Award	Call Centre Manager of the Year (Humaira Majid)
CTS WAS ALSO NOMINATED FOR THE FOLLOWING AWARDS
Best Recruitment Program 2008	Best Internally Developed Application 2008

CTS scale up to new heights with ISO/IEC 27001:2005 certification….
Cupola Teleservices (CTS) was established in 1999 and has been a pioneering force in the Middle East Contact Centre /BPO industry. It’s headquartered at the DOZ (Dubai Outsource Zone) with the current operational capacity well over 350 seats.

CTS were recently awarded the ISO / IEC 27001:2005 certification by Lloyd’s Register Quality Assurance Limited following a through audit and stringent review of core their operations and IT security processes and procedures spanning over a course of 1-week.

"The information Security Management System is applicable to the management of the secure IT infrastructure and environment to support business processes of Cupola Teleservices" remarks, Humaira Majid Chief Operating Officer, CTS.

"This certification is a great testament to our core business values and represents a  central commitment of putting the customer first at the heart of our corporate strategy" added Mr.Kazim Awan, CEO CTS.

CTS continue to provide its services to its clients and their customers regardless of geographical barriers.  Their past and present client base spreads across the entire Middle East, Europe, North Africa and Pakistan.

As explained by Sajjad Hamid, Director Sales and Marketin... "Today, CTS is the preferred outsourced contact centre services provider and business partner of a large number of "Blue Chip" corporate multinationals and Fortune 500 companies".

He further added that “We are proud to be associated with some of the world’s best companies" and this certification will simply reinforce our customers continued faith in our services".

CTS’s technical infrastructure is specifically designed for local/ non-local based customer environment. As per Aurangxeb Ali – Chief information security officer, CTS…

"Our hardware caters to multiple protocols and is compatible with various platforms. Physical geographical distance is irrelevant in terms of data and voice connectivity – we have an extensive work experience on integration of data and voice hardware to enable a transparent switchover and exchange of communication. By being awarded this recognition we are pleased to announce that CTS is perpetually & fully committed towards the integrity and security of customer /client data and information"

CTS’s mission and focus are centred on providing the highest quality service levels to our clients.  Similarly, we place emphasis on professionalism and integrity, both within our organization, and during our external and customer contact process.

We are proud of our portfolio of blue-chip clients and are confident that CTS’ personnel and technology are ideally equipped to set-up, implement and manage the Contact Centre requirements for our clients. We offer a range of Customer Relationship Management Services (CRM) and Business Process Outsourcing Services (BPO) to a large number of blue-chip multinational clients across various industries via inbound and outbound telephonic, Internet, e-mail, fax and mail contacts.

On behalf of our Chairman Arif Naqvi (CEO and Vice Chairman of Abraaj Capital), our CEO Mr. Kazim AWAN and the rest of the CTS management, we would like to thank all our customers, business partners and most importantly - our employees for making these magnificent achievements possible.

CTS services for the REAL ESTATE Sector 2008
CTS continue to expand their services by offering a 24/7 marketing support service specially geared towards the booming REAL ESTATE sector in Dubai and the rest of the UAE.

Tailor made solutions include: 24/7 English/Arabic support Customised FAQs Instant messaging service Pre launch/post launch data entry and rsvp Experienced customer service agents

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CTS receives recognition
Mr. Andy Edwards BT/HP Alliance Head of Service Delivery presents the BT merit award to Mr. Kazim Awan CEO, CTS. This award was presented to CTS in recognition of their consistent delivery of high class customer service over the years  

CTS in race for prestigious Middle East Call Centre Awards 2008
CTS enters its BID to win the Prestigious Middle East Call Centre Of the Year Awards 2008 governed and managed by INSIGHTS