About Us

Cupola Group MEA is the Middle East’s pioneer in outsourced support services provided to businesses, particularly outsourced contact center services. Since our founding in the UAE in 1999, our name has become synonymous with a number of pioneering concepts in the Middle East, most prominent among these was establishing the first outsourced contact center in the region. Fast forwarding to the present, we have evolved from only offering traditional outsourced contact center services such as technical support, customer care and outbound sales, to providing further value-added services to our clients through contact center technology, consulting, analytics, training and staffing solutions. We are also experts in international and government quality standards including “Global Star Rating Program (7 Stars)” and “Dubai Model for Government Services (Dubai Model)”.

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